Estimated delivery timeframe:

Australia: For standard delivery, the delivery fee will be $10 per order for order under $80 (take up to 10-15 business days to arrive depend on location).

United State: For standard delivery, the delivery fee will be $12 AUD per order for order under $ 100 AUD (normally take up to 10-15 business days to arrive, sometimes can be faster).

United Kingdom: For standard delivery, the delivery fee will be $10 per order for order under $100 (take up to 7-15 business days to arrive depend on location).

New Zealand: For standard delivery, the delivery fee will be $12 per order for order under $100 (take up to 10-15 business days to arrive depend on location).

Europe: For standard delivery, the delivery fee will be $15 per order for order under $100 (take up to 7-15 business days to arrive depend on location).

Asian countries: For standard delivery, the delivery fee will be $8 AUD per order for order under $ 100 AUD (10-15 business days to arrive depend on location).Please write the address in your own language and provide us the phone number for smooth delivery service.

Rest of the world: For standard delivery, the delivery fee will be $12 AUD per order for order under $ 100 AUD (7-20 business days to arrive depend on location).

Order placed before 3 pm Australian time during the weekday will be shipped on the same day. Some products might take up to 3 business days to process, we will notify you if your order take longer to be shipped.

This is a trackable service with 4PX and CNE express, and may require a signature on delivery.
We are unable to deliver to PO Box addresses, and please provide us a deliverable address.

Note: We want to let you know that while we'll do our best to get your order to you as quickly as possible, we can't guarantee delivery within the estimated time frame. These dates are provided as a guide only.

We do not offer free shipping for warehouse items (final sale items, including up to 90% off range) since we sell them lower than the cost of the items.

The warehouse sale items will be sent from either Australia or China, depend on the stock situation.

Australia (take up to 10-15 days)-- 10 AUD

New Zealand (take up to 10-15 days)-- 15 AUD

United State (take up to 7-12 days)-- 17 AUD

United Kingdom(take up to 7-15 days) -- 20 AUD

Asia(take up to 10-15 days) -- 15 AUD

Europe(take up to 7-15 days) -- 20 AUD

Track your order through HERE please use the tracking number and order number given in your shipping notification.

Most orders should not take more than 3 weeks to be delivered. If you encounter any problems with your delivery or if your order remains in transit for an extended period, please don't hesitate to contact us for more information.

For the quickest solution, we recommend contacting your courier service directly first before reaching out to us.

For countries include Australia, United State and United Kingdom, the tracking information we provided you might only show updates when your package is with the local delivery person. Once there is an update, meaning your order will be delivered within 2-3 bussiness days.

To retrive more information for your shipping, please enter your tracking number here:

United State: CLICK HERE

Australia: CLICK HERE

United Kingdom: CLICK HERE

The other reason could also be because the item you ordered is a pre-order, and the expected shipping date is mentioned in the order confirmation or the product page.

Most orders will be shipped from our warehouse in China, while some may be sent from our office in Sydney, Australia.

We have a team located in China to handcraft clothes and pack order for us. To enable us to offer our customers affordable prices and eliminate unnecessary shipping costs, we opt to send our handmade items directly from the studio in China rather than routing them through Australia to reach other destinations.

In the case of a missing or stolen parcel, please reach out to your local delivery courier for resolution as soon as possible, and contact us of how we can assist in this matter.

If your package takes longer than expected to reach you, don't hesitate to reach out for additional information. It's important to note that we cannot be held responsible for delays caused by the delivery courier, as this is beyond our control.

Refunds won't be possible while the package is in transit. If your order remains in transit for an extended period, please don't hesitate to contact us for help. If you have a specific date in mind for receiving the item, we recommend making your purchase sooner, as the delivery timeframe is not guaranteed.

Please utilize your tracking information to monitor the shipping progress and ensure your presence at the designated location to personally receive the parcel, especially if your area is prone to parcel theft.

Please note that we cannot accept responsibility for delays, missing, lost, or stolen packages due to actions by our courier or incorrect addresses provided to us. If you open a chargeback due to these reasons, we will provide evidence by photos and shipping records of the delivered parcel to your bank or any evidences to prove the parcel was shipped.

We kindly request your understanding and refrain from posting negative reviews in the event of any of these events happened beyond our control

Please note that customs may apply taxes to your package upon arrival in the destination country.

We do not prepay these taxes and the amount is determined by the country's customs regulations.

Any tax or duty imposed on your package is your responsibility.We cannot be held responsible for any taxes or fees charged on your package by customs.

If you refuse to pay the taxes or duties charged, we won't be able to issue a refund. Additionally, failure to pay taxes may result in the package being destroyed by the delivery courier.If you have any questions or concerns about taxes and duties, please don't hesitate to contact us.

We're always happy to help and ensure that your shopping experience is a positive one.

Please CLICK HERE and enter your tracking number to track your parcel.

If you didn't receive your tracking number or having difficulties in tracking your order, please email service@scgcollections.com