GOOD TO KNOW
Eco-friendly
We use plant cellulose-derived fabric for our SCG-MADE collection, along with packaging that is recyclable.
Handcrafted in-house design
Our SCG-MADE line is entirely handcrafted with dedication and affection, and produced in a limited amount.
Secure transactions
We accept secure transaction payment via credit card (Visa/Mastercard/AMEX), Afterpay(available in AU,NZ,US,ES,FR and IT), Paypal and digital wallets such as Apple Pay and Google Pay.
Shipping&returns
Shipping
We offer free domestic shipping for orders over $80 AUD and free shipping to rest of the world for orders over $100 AUD. (exclude warehouse sale items)
For orders include both warehouse sale items and normal items, we suggest placing the order seperatly for free shipping for your non-clearance items.
• Shipping to Australia and New Zealand will take 7-12 business days.
• Shipping to United Kingdom will take 5-10 business days.
• Shipping to United States will take 7-12 business days.
• Shipping to the rest of the world will take 7-20 business days depending on location.
Warehouse sale items:
Please note that we do not offer free shipping for warehouse sale items due to the low selling price. However, we'll keep the shipping costs as low as possible. If you have any questions, feel free to contact us.
Australia (take up to 2-8 days)-- 10 AUD
New Zealand (take up to 7-10 days)-- 15 AUD
United State (take up to 7-12 days)-- 17 AUD
United Kingdom(take up to 7-15 days) -- 20 AUD
Asia(take up to 7-15 days) -- 15 AUD
Europe(take up to 7-15 days) -- 20 AUD
Return/Exchange
We now offer free return shipping for the full-price items if you select the return as online store credit (T&C applied, please email us for more information).
We want to make sure you're completely satisfied with your purchase. If for any reason you're not, we have a hassle-free return policy in place. If you're located within the country, you have 14 days after receiving your item to request a return and send it back to us.
For our international customers, we understand that shipping can take longer, so we provide a 30-day return policy.
For more information please refer to Refund policy or email help@simplecoolgirl.com.
Payment method
We accept payment via credit card (Visa/Mastercard/AMEX), Afterpay(available in AU,NZ,US,ES,FR and IT), Paypal and digital wallets such as Apple Pay and Google Pay. All our payment methods are bank-grade with buyer protections. Please inform us if you fail to pay through any of these payment methods
Order cancellation
If you need to change your address or cancel your order, please note that our shipping team operates at a high speed. Therefore, you may have a window of one hour after placing your order to make these changes. However, if your order is already prepared for shipment or in transit, we regret to inform you that cancellation will no longer be possible.
We want to make sure your shopping experience with us is as smooth as possible, so we kindly ask that you double-check your shipping address before placing your order.
If, for any reason, we are unable to fulfill your order and provide you with the products you've purchased, we will immediately let you know and refund you the full amount you paid. We're committed to providing you with the best service possible, and we appreciate your understanding.
If you have any questions or concerns, please email help@simplecoolgirl.com
Our story and value
Established in May 2021, SCG_COLLECTIONS began as a carefully selected fashion retailer and has evolved into a self-made brand based in Sydney, Australia. As a family-run online store, we epitomize the values of timeless, comfortable, and innovative fashion.
We envision a world where fashion is a reflection of individuality and sustainability. Our goal is to empower every woman to embrace her unique style while making responsible choices for the planet. We're not just creating clothes; we're crafting a movement that celebrates authenticity, comfort, and conscientious living.